WARRANTY INFORMATION

Return and Warranty Terms

Items purchased or repaired by Stackpole Innovations LLC/Municipal Water Management Services LLC may not be covered by the manufacturer’s warranty because Stackpole Innovations LLC/Municipal Water Management Services LLC is not an “authorized” dealer of the merchandise. However, the item is covered by Stackpole Innovations LLC/Municipal Water Management Services LLC 2-Year Warranty, the terms of which are set forth below.

1. Return Policy

1.1 Definitions of Product Conditions

(a) Stackpole Innovations LLC/Municipal Water Management Services LLC Engineering Preferred Product (SIPMFN1)— The product is unopened in its original factory packaging.

(b) Stackpole Innovations LLC/Municipal Water Management Services LLC Independent Supply Chain New Level 1 (SIISCN1)— The product is unopened in its original factory packaging.

(c) Surplus Never Used Original Packaging (SIQANS1)—The product may be opened in its original factory packaging. However, products in this category may be part of an older series, style, weathered, or discolored.

(d) Surplus Never Used Stackpole Innovations LLC/Municipal Water Management Services LLC Packaging (SIQANS2)—The product has not been put into service, but is repackaged in PLC Center custom shipping containers. SIQANS2 may not include manual(s) or other accessories normally supplied when buying SIPMFN1, SIISCN1 or SIQANS1. Products in this category may be part of an older series, style, weathered, or discolored.

(e) Previously Used / Stackpole Innovations LLC/Municipal Water Management Services LLC Certified (SIQAUS1)—The product has been used previously and has undergone testing and repair to ensure functionality. Surplus may not include manual(s) or other accessories normally supplied when buying SIPMFN1, SIISCN1 or SIQANS1. Products in this category may be part of an older series, style, weathered, or discolored.

1.2 Non-Warranty Returns

(a) If Customer is dissatisfied with any SIQANS1, SIQANS2, or SIQAUS1 product purchased from Stackpole Innovations LLC/Municipal Water Management Services LLC, Customer may return the product within thirty (30) calendar days of the invoice date. A 25% restocking fee will apply to all non-warranty returns. Stackpole Innovations LLC/Municipal Water Management Services LLC does not accept returns of SIQANS1, SIQANS2, or SIQAUS1 product based on the date manufactured or the cosmetic condition of product or packaging. Refunds of SIQANS1, SIQANS2, or SIQAUS1 product will be issued only upon receipt and testing.

(b) All SIPMFN1, SIISCN1 and SIQAVDSP products sold by Stackpole Innovations LLC/Municipal Water Management Services LLC are subject to the terms of any and all original manufacturer’s return policies that may apply. The ability to return SIPMFN1 and SIISCN1 items will vary depending on the manufacturer. Some manufacturers consider items to be non-cancelable/non-returnable after the purchase order is placed, yet others may allow returns with an applicable restock charge. Please ask Stackpole Innovations LLC/Municipal Water Management Services LLC sales representative at the time of the order if concerned about the return ability of the item. Stackpole Innovations LLC/Municipal Water Management Services LLC will attempt to accommodate any cancellations or returns, but any charges will be incurred by the customer.

(c) Non-warranty returns will only be accepted within thirty (30) calendar days of the invoice date. If the customer needs to make a non-warranty return claim please contact Stackpole Innovations LLC/Municipal Water Management Services LLC at info@mwms.tech or call 407-366-6128 or 407-326-9886 for an RMA number prior to any return.

(d) All items must be returned in purchased condition and accompanied by an RMA number.

(e) It is the customer's responsibility to pay shipping charges incurred when returning a non-warranty item.

2. Surplus Warranty Return Policy

Surplus items purchased from Stackpole Innovations LLC/Municipal Water Management Services LLC may not be covered by the manufacturer’s warranty because Stackpole Innovations LLC/Municipal Water Management Services LLC is not an “authorized” dealer of the surplus merchandise. However, the item is covered by Stackpole Innovations LLC/Municipal Water Management Services LLC 2-Year Warranty, the terms of which are set forth below.

2.1 Stackpole Innovations LLC/Municipal Water Management Services LLC warrants that the good(s) repaired pursuant to a particular order (“Goods”) shall be free from defects in materials and workmanship for a period of two (2) years from the date the customer is invoiced for the Goods (“the Warranty Period”). The foregoing warranty shall only be applicable to Goods stored, installed, handled, operated, or otherwise used under normal conditions.

2.2 All warranties issued are provided by Stackpole Innovations LLC/Municipal Water Management Services LLC not the manufacturer. All warranties issued herein are non-transferable without Stackpole Innovations LLC/Municipal Water Management Services LLC prior written consent.

2.3 If, during the Warranty Period, a customer wishes to make a claim under Section 2.1 (“Warranty Claim”), the customer shall provide notice using the following methods:

(a) Email: info@mwms.tech;

(b) Phone: 407-366-6128 (office) or 407-326-9886 (Don Stackpole);

2.4 Upon receipt of a Warranty Claim, Stackpole Innovations LLC/Municipal Water Management Services LLC will issue a Return Authorization Number (“RMA”). Stackpole Innovations LLC/Municipal Water Management Services LLC will not accept any Warranty Claim without a valid RMA.

2.5 Freight and rush fees for Goods returned under Warranty Claims shall remain the responsibility of the customer.

2.6 Stackpole Innovations LLC/Municipal Water Management Services LLC obligation shall be limited to the repair or replacement, in Stackpole Innovations LLC/Municipal Water Management Services LLC sole discretion, of any such Good (or part/component thereof as Stackpole Innovations LLC/Municipal Water Management Services LLC determines) free of charge to the customer. If Stackpole Innovations LLC/Municipal Water Management Services LLC determines that the Good cannot be repaired or replaced, Stackpole Innovations LLC/Municipal Water Management Services LLC shall credit the customer’s account in an amount equal to the sum the customer paid for it.

2.7 Any warranty claim must be received before the end of the Warranty Period, together with return of the Good within this same period, and must include Stackpole Innovations LLC/Municipal Water Management Services LLC RMA number.

2.8 This warranty is given in lieu of any other warranties, either express or implied, including that Stackpole Innovations LLC/Municipal Water Management Services LLC disclaims any warranty of merchantability, fitness for a particular purpose and/or non-infringement. In no event shall Stackpole Innovations LLC/Municipal Water Management Services LLC be liable for any damages except actual damages up to, but not exceeding, the amount customer paid to Stackpole Innovations LLC/Municipal Water Management Services LLC for the particular Good. Further, Stackpole Innovations LLC/Municipal Water Management Services LLC shall not be liable for any special damages including consequential damages, incidental damages, lost profits, or lost revenue.

(a) Stackpole Innovations LLC/Municipal Water Management Services LLC Disclaimer: The product is used surplus. Stackpole Innovations LLC/Municipal Water Management Services LLC is not an authorized surplus dealer or affiliate for the Manufacturer of this product. The product may have older date codes or be an older series than that available direct from the factory or authorized dealers. Because Stackpole Innovations LLC/Municipal Water Management Services LLC is not an authorized distributor of this product, the Original Manufacturer’s warranty does not apply. While many Allen-Bradley PLC products will have firmware already installed, Stackpole Innovations LLC/Municipal Water Management Services LLC makes no representation as to whether a PLC product will or will not have firmware and, if it does have firmware, whether the firmware is the revision level that you need for your application. Stackpole Innovations LLC/Municipal Water Management Services LLC also makes no representations as to your ability or right to download or otherwise obtain firmware for the product from Rockwell, its distributors, or any other source. Stackpole Innovations LLC/Municipal Water Management Services LLC also makes no representations as to your right to install any such firmware on the product. Stackpole Innovations LLC/Municipal Water Management Services LLC will not obtain or supply firmware on your behalf. It is your obligation to comply with the terms of any End-User License Agreement or similar document related to obtaining or installing firmware.

3. Repaired Products:

Items repaired by Stackpole Innovations LLC/Municipal Water Management Services LLC may not be covered by the manufacturer’s repair warranty because Stackpole Innovations LLC/Municipal Water Management Services LLC is not an affiliated service center with any manufacturer. However, the item is covered by Stackpole Innovations LLC/Municipal Water Management Services LLC 2-Year Warranty, the terms of which are set forth below.

3.1 Stackpole Innovations LLC/Municipal Water Management Services LLC warrants that the components repaired pursuant to a particular repair order (“Repaired Goods”) shall be free from defects in materials and workmanship for a period of two (2) years from the date the customer is invoiced for the Repaired Goods (“the Warranty Period”). The foregoing warranty shall only be applicable to Repaired Goods stored, installed, handled, operated, or otherwise used under normal conditions.

3.2 All warranties issued are provided by Stackpole Innovations LLC/Municipal Water Management Services LLC, not the manufacturer. All warranties issued herein are non-transferable without Stackpole Innovations LLC/Municipal Water Management Services LLC prior written consent.

3.3 If during the Warranty Period, a customer wishes to make a claim under Section 3.1 (“Warranty Claim”), the customer shall provide notice using the following methods:

(a) Email: info@mwms.tech;

(b) Phone: 407-366-6612 (office) or 407-326-9886 (Don Stackpole);

3.4 Upon receipt of a Warranty Claim, Stackpole Innovations LLC/Municipal Water Management Services LLC will issue a Return Authorization Number (“RMA”). Stackpole Innovations LLC/Municipal Water Management Services LLC will not accept any Warranty Claim without a valid RMA.

3.5 Freight and rush fees for goods returned under Warranty Claims shall remain the responsibility of the customer.

3.6 Stackpole Innovations LLC/Municipal Water Management Services LLC obligation shall be limited to the repair or replacement, in Stackpole Innovations LLC/Municipal Water Management Services LLC sole discretion, of any such Repaired Good (or part/component thereof as Stackpole Innovations LLC/Municipal Water Management Services LLC determines) free of charge to our customer. If Stackpole Innovations LLC/Municipal Water Management Services LLC determines that the Repaired Good cannot be repaired or replaced, Stackpole Innovations LLC/Municipal Water Management Services LLC shall credit the customer’s account in an amount equal to the sum paid for the Services.

3.7 Any warranty claim must be received before the end of the Warranty Period, together with return of the Good within this same period, and must include Stackpole Innovations LLC/Municipal Water Management Services LLC RMA number.

3.8 This repair warranty does not apply to goods repaired pursuant to a Warranty Claim authorized by Section 2 or 4.

3.9 This warranty is given in lieu of any other warranties, either express or implied, including that Stackpole Innovations LLC/Municipal Water Management Services LLC disclaims any warranty of merchantability, fitness for a particular purpose and/or non-infringement. In no event shall Stackpole Innovations LLC/Municipal Water Management Services LLC be liable for any damages except actual damages up to, but not exceeding, the amount paid to Stackpole Innovations LLC/Municipal Water Management Services LLC for the Repaired Good. Further, Stackpole Innovations LLC/Municipal Water Management Services LLC shall not be liable for any special damages including consequential damages, incidental damages, lost profits, or lost revenue.

(a) Rockwell Disclaimer: The product is used surplus. Stackpole Innovations LLC/Municipal Water Management Services LLC is not an authorized surplus dealer or affiliate for the Manufacturer of this product. The product may have older date codes or be an older series than that available direct from the factory or authorized dealers. Because Stackpole Innovations LLC/Municipal Water Management Services LLC is not an authorized distributor of this product, the Original Manufacturer’s warranty does not apply. While many Allen-Bradley PLC products will have firmware already installed, Stackpole Innovations LLC/Municipal Water Management Services LLC makes no representation as to whether a PLC product will or will not have firmware and, if it does have firmware, whether the firmware is the revision level that you need for your application. Stackpole Innovations LLC/Municipal Water Management Services LLC also makes no representations as to your ability or right to download or otherwise obtain firmware for the product from Rockwell, its distributors, or any other source. Stackpole Innovations LLC/Municipal Water Management Services LLC also makes no representations as to your right to install any such firmware on the product. Stackpole Innovations LLC/Municipal Water Management Services LLC will not obtain or supply firmware on your behalf. It is your obligation to comply with the terms of any End-User License Agreement or similar document related to obtaining or installing firmware.

4. SIPMFN1 and SIISCN1 Warranty Returns

SIPMFN1 and SIISCN1 items may not be covered by the manufacturer’s warranty because Stackpole Innovations LLC/Municipal Water Management Services LLC is not an “authorized” dealer of the merchandise. However, the item is covered by Stackpole Innovations LLC/Municipal Water Management Services LLC 2-Year Warranty, the terms of which are set forth below.

4.1 Stackpole Innovations LLC/Municipal Water Management Services LLC warrants that the good(s) sold pursuant to a particular order (“Goods”) shall be free from defects in materials and workmanship for a period of two (2) years from the date the customer is invoiced for the Goods (“the Warranty Period”). The foregoing warranty shall only be applicable to Goods stored, installed, handled, operated, or otherwise used under normal conditions.

4.2 All warranties issued are provided by Stackpole Innovations LLC/Municipal Water Management Services LLC, not the manufacturer. All warranties issued herein are non-transferable without Stackpole Innovations LLC/Municipal Water Management Services LLC prior written consent.

4.3 If during the Warranty Period, a customer wishes to make a claim under Section 4.1 (“Warranty Claim”), the customer shall provide notice using the following methods:

(a) Email: info@mwms.tech;

(b) Phone: 407-366-6612 (office) or 407-326-9886 (Don Stackpole);

4.4 Upon receipt of a Warranty Claim, Stackpole Innovations LLC/Municipal Water Management Services LLC will issue a Return Authorization Number (“RMA”). Stackpole Innovations LLC/Municipal Water Management Services LLC will not accept any Warranty Claim without a valid RMA.

4.5 Freight and rush fees for goods returned under Warranty Claims shall remain the responsibility of the customer.

4.6 Stackpole Innovations LLC/Municipal Water Management Services LLC obligation shall be limited to the repair or replacement, in Stackpole Innovations LLC/Municipal Water Management Services LLC sole discretion, of any such Good (or part/component thereof as Stackpole Innovations LLC/Municipal Water Management Services LLC determines) free of charge to the customer. If Stackpole Innovations LLC/Municipal Water Management Services LLC determines that the Good cannot be repaired or replaced, Stackpole Innovations LLC/Municipal Water Management Services LLC shall credit the customer’s account in an amount equal to the sum paid for it.

4.7 Any warranty claim must be received before the end of the Warranty Period, together with return of the Good within this same period, and must include Stackpole Innovations LLC/Municipal Water Management Services LLC RMA number.

4.8 This warranty is given in lieu of any other warranties, either express or implied, including that Stackpole Innovations LLC/Municipal Water Management Services LLC disclaims any warranty of merchantability, fitness for a particular purpose and/or non-infringement. In no event shall Stackpole Innovations LLC/Municipal Water Management Services LLC be liable for any damages except actual damages up to, but not exceeding, the amount paid to Stackpole Innovations LLC/Municipal Water Management Services LLC for the Good. Further, Stackpole Innovations LLC/Municipal Water Management Services LLC shall not be liable for any special damages including consequential damages, incidental damages, lost profits, or lost revenue.

(a) Rockwell Disclaimer: The product is used surplus. Stackpole Innovations LLC/Municipal Water Management Services LLC is not an authorized surplus dealer or affiliate for the Manufacturer of this product. The product may have older date codes or be an older series than that available direct from the factory or authorized dealers. Because Stackpole Innovations LLC/Municipal Water Management Services LLC is not an authorized distributor of this product, the Original Manufacturer’s warranty does not apply. While many Allen-Bradley PLC products will have firmware already installed, Stackpole Innovations LLC/Municipal Water Management Services LLC makes no representation as to whether a PLC product will or will not have firmware and, if it does have firmware, whether the firmware is the revision level that you need for your application. Stackpole Innovations LLC/Municipal Water Management Services LLC also makes no representations as to your ability or right to download or otherwise obtain firmware for the product from Stackpole Innovations LLC/Municipal Water Management Services LLC, its distributors, or any other source. Stackpole Innovations LLC/Municipal Water Management Services LLC also makes no representations as to your right to install any such firmware on the product. Stackpole Innovations LLC/Municipal Water Management Services LLC will not obtain or supply firmware on your behalf. It is your obligation to comply with the terms of any End-User License Agreement or similar document related to obtaining or installing firmware.

4.9 In limited instances (and without creating any agency or affiliation between the manufacturer and Stackpole Innovations LLC/Municipal Water Management Services LLC), Stackpole Innovations LLC/Municipal Water Management Services LLC may be able to assign or arrange for the transfer of the factory warranty. In such instances, Stackpole Innovations LLC/Municipal Water Management Services LLC will make reasonable arrangements for the processing of a warranty through the manufacturer. Stackpole Innovations LLC/Municipal Water Management Services LLC will honor its two-year warranty in the event that the manufacturer provides a shorter warranty.

5. Other Terms:

5.1 All sales and services are presumed to have taken place in Florida USA and those above-described warranties provided by Stackpole Innovations LLC/Municipal Water Management Services LLC shall be construed under Florida law, without regard to conflict of law provisions. Venue for any dispute arising hereunder shall be in that State or Federal Court nearest to the main office of Stackpole Innovations LLC/Municipal Water Management Services LLC. The parties hereby agree to personal jurisdiction over them in such Courts.

5.2 Customer warrants that it is and shall remain in full compliance with any applicable United States, State and/or local regulations controlling the sale and delivery of goods for export and is and shall remain solely responsible therefore. The terms set forth herein constitute the entire agreement regarding this transaction, except for product and/or service description and pricing, and subject only to our credit agreement (if any) with Customer, our invoice and our separate order confirmation.

5.3 In the event any part of these terms is deemed unenforceable by a court having jurisdiction thereover, such unenforceable term(s) shall be modified to make them as enforceable as possible, and the rest of these terms shall not be affected. Any contrary terms offered by the Customer are not a part of this transaction. Customer shall defend, indemnify and hold Stackpole Innovations LLC/Municipal Water Management Services LLC and its agents harmless from any breach by it of these terms or any misuse or abuse by it of any item sold and/or serviced hereby.

5.4 The goods sold hereunder shall be at the risk of the Customer upon delivery by Stackpole Innovations LLC/Municipal Water Management Services LLC to the carrier F.O.B. shipping point. Title to the goods sold hereunder shall remain in Seller until payment in full by Buyer.

5.5 Stackpole Innovations LLC/Municipal Water Management Services LLC shall not be responsible for delays caused by manufacturing plants, transportation, strikes, fires, floods, storms, war, insurrections, riot, any governmental regulation, order, act or instruction, or any other circumstances beyond its control, and Customer hereby waives any claims relating to same.

5.6 Should any part of this transaction contravene U.S. Export laws, this transaction shall be immediately void and unenforceable.

5.7 No amendment to, rescission, termination, cancellation or discharge of this Agreement is effective unless it is in writing and signed by each party to this Agreement. Neither party may assign any of its rights under this Agreement without the prior written consent of the other party. If any term or provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Any waiver authorized on one occasion is effective only in that instance and only for the purpose stated, and does not operate as a waiver on any future occasion. Any failure or delay in exercising any right, remedy, power or privilege or in enforcing any condition under this Agreement; or any act, omission or course of dealing between the parties does not constitute a waiver or estoppel of any right, remedy, power, privilege or condition arising from this Agreement.

5.8 Any customer credits, resulting from the return of product, will expire if not taken within one year from the credit date and will not be redeemable.

Please review our Terms of service